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Miami-Dade County Ryan White Program Service Provider Resource Hub

Effective immediately and until further notice, the contents of these web pages are under review to comply with federal Executive Orders.  This website may be updated further in the event the County receives a directive to do so from HRSA.
Contact Us
We are Ryan White Program Service Providers.

 

Caring for people with HIV is our business.

Serving

9,468
people with HIV

Medical Case Management Basic Training

Medical Case Management Supervisor Training

Medical Case Managment Training Resources

Ryan White Program Services

MDC Office of Management and Budget

Provide Enterprise® Miami

Service Delivery Manual and Required Forms

Prescription Drug Formularies

MCM Question & Answer Portal

Clinical Quality Management Program

Subrecipient Forums

Miami-Dade HIV/AIDS Partnership


Medical Case Management Basic Training

Next Training: May 28, 2025, at 10:00 a.m.

Via Microsoft Teams

Next MCM Basic Training Coming Up In . . .

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Contact List

MDC Ryan White Program Medical Case Management Supervisors and Lead Medical Case Managers

Course Overview
An introduction to the Ryan White Program including the Service Delivery Guidelines and Medical Case Management Standards of Care are reviewed during the Basic Trainings. Medical Case Managers and Peer Educators entering the Ryan White Program will receive an overview of the basic/core training elements for medical case management, the basics of HIV, community-wide service system and community resources.
February 26, 2025, Training Materials
Life Zones Map

Click for the printable map and complete table of provider locations by Life Zones.

National Human Trafficking Hotline

National Human Trafficking Hotline Website*

If you or someone you know is in immediate danger, please call 911.

Human trafficking is a situation in which an individual is compelled to work or engage in commercial sex through the use of force, fraud or coercion. If the individual is under the age of 18 and engaging in commercial sex they are experiencing trafficking regardless of whether force, fraud, or coercion is also taking place.

If you believe you may have information about a trafficking situation:

  • Call the National Human Trafficking Hotline toll-free hotline at 1-888-373-7888: Anti-Trafficking Hotline Advocates are available 24/7 to take reports of potential human trafficking.
  • Text the National Human Trafficking Hotline at 233733. Message and data rates may apply.
  • Chat the National Human Trafficking Hotline via humantraffickinghotline.org/chat*.
  • Submit a tip online through the anonymous online reporting form below. However, please note that if the situation is urgent or occurred within the last 24 hours we would encourage you to call, text or chat.
  • Interpreters are available via phone call only.

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Medical Case Management Supervisor Training

Next Training: May 28, 2025, at 10:00 a.m.

Via Microsoft Teams

Next MCM Basic Training Coming Up In . . .

000

Day

:

20

Hrs

:

04

Min

:

36

Sec

Contact List

MDC Ryan White Program Medical Case Management Supervisors and Lead Medical Case Managers

Course Overview
The Medical Case Management (MCM) Supervisor training is held quarterly during the fiscal year (May, August, November, February) for program managers, supervisors, and lead medical case managers. The trainings cover topics critical to developing effective management skills such as performance management, motivation, team development, interpersonal and communication skills, supervisory skills training and time management skills – everything you need to manage people effectively. The trainings also address the Ryan White Program Service Delivery Guidelines and Standards of Care for medical case management.
February 19, 2025, Training Materials
Life Zones Map

Click for the printable map and complete table of provider locations by Life Zones.

National Human Trafficking Hotline

National Human Trafficking Hotline Website*

If you or someone you know is in immediate danger, please call 911.

Human trafficking is a situation in which an individual is compelled to work or engage in commercial sex through the use of force, fraud or coercion. If the individual is under the age of 18 and engaging in commercial sex they are experiencing trafficking regardless of whether force, fraud, or coercion is also taking place.

If you believe you may have information about a trafficking situation:

  • Call the National Human Trafficking Hotline toll-free hotline at 1-888-373-7888: Anti-Trafficking Hotline Advocates are available 24/7 to take reports of potential human trafficking.
  • Text the National Human Trafficking Hotline at 233733. Message and data rates may apply.
  • Chat the National Human Trafficking Hotline via humantraffickinghotline.org/chat*.
  • Submit a tip online through the anonymous online reporting form below. However, please note that if the situation is urgent or occurred within the last 24 hours we would encourage you to call, text or chat.
  • Interpreters are available via phone call only.

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Miami-Dade County Office of Management and Budget

The Miami-Dade County Office of Management and Budget (OMB) is the Ryan White Program Part A/ Minority AIDS Initiative Recipient and develops and implements the County’s operating and capital budget to ensure financial resources, department operations and staffing levels are aligned to achieve results driven by policy and customer needs.

Office of Management and Budget Resources
OMB Ryan White Program Webpage

Miami-Dade County’s Ryan White Program distributes federal grant funds to HIV/AIDS service organizations, community-based clinics, public hospitals (for outpatient services), and educational institutions.  Click here for details on these and other OMB resources.

  • Client Referral Resources
  • Clinical Quality Management (CQM) Plan
  • Regulations & Compliance
  • Food Assistance
  • Funding Allocations
  • Medical Case Management Standards
  • Monitoring & Evaluation
  • Oral Health Care Services
  • Outcome Measures
  • Prescription Drug Services
  • Service Delivery Manual
  • Service Providers
  • System-wide Standards of Care
  • Telehealth and Teledentistry
  • Miami-Dade HIV/AIDS Partnership
  • Part A Program Affordable Care Act Documents
Federal Poverty Guidelines

2024 HHS Federal Poverty Guidelines

Annual Income Ranges (Gross Household Income).  Effective March 1, 2024, through February 29, 2025, for Ryan White Part A & MAI Services in Miami-Dade County, FL.

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Ryan White Program Part A Services

Additional Resources

Help a client who is moving find Ryan White Services outside of Miami-Dade County

Other local, state and federal assistance

Click below for providers of locally funded Ryan White Program Part A services.

These links will direct you to the Services for People with HIV page of this website.

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Prescription Drug Formularies and Patient Assistant Programs

 

Ryan White Program Prescription Drug Services
Prescription Drug Formulary

Medications are available to improve the health of persons living with HIV by gaining access to life-sustaining medications.

This service is available to persons ineligible to receive medications under any other source, including but not limited to Medicare, Medicaid, the State AIDS Drug Assistance Program (ADAP), private insurance, etc.

Only medications included in the most current Ryan White Program Prescription Drug Formulary can be accessed through the Ryan White Program.

AIDS Drug Assistance Program (ADAP) Formulary
The ADAP Drug Formulary is a listing of all medications that are covered by the program for all eligible clients, whether insured or uninsured. If a medication is not listed on the drug formulary, then the insurance or assistance program will not cover the medication costs.
Patient Assistant Programs
This information is provided to assist Ryan White Program clients and Medical Case Managers in accessing medications available through PAPs.

  • Publix Pharmacy* Free Medication Program (High Blood Pressure, Diabetes, Antibiotics)
  • Wal-Mart Pharmacy* $4 Prescriptions (Cholesterol, Diabetes, Digestion, Family Planning, Heart Health & Blood Pressure, Mental Health, Thyroid, Vitamins & Nutrition)

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Provide Enterprise® by Groupware Technologies

Provide Enterprise®* is the Miami-Dade County Ryan White Program data management system. See below for quick links to training manual resources. Click the Training Video Library* for supporting training sessions available for all RWP Part A subrecipients.
Training Video Library
Groupware Technologies web site for Miami-Dade Provide Enterprise Part A funded users to view training sessions.

Click here for the training videos.

  • Basic Navigation and Client Profile Management
  • Contract Management
  • County Specific Functions
  • Eligibility Assessments
  • Eligibility Assessments – Self Attestation
  • Group Session Documentation for Mental Health and Substance Abuse Providers
  • In-Network and Out of Network Referrals
  • Outcomes Reporting
  • Service Documentation and Review for Outpatient Ambulatory Health Services and AIDS Pharmaceutical Assistance Providers
  • Supplemental Documentation for Outpatient Ambulatory Health Service Providers
  • Service Documentation for Outreach and Case Management Providers
  • Supplemental Documentation for Medical Case Management Providers
  • Service Documentation for Support Services Providers
  • Service Documentation for Substance Abuse Residential Providers
  • Service Documentation Webex Review July 2020
  • Supervisor Related Functions
  • Test and Treat Provider Documentation

Click here for the training videos.

Provider Records
Adding and updating provider records.

Click here for the training manual.

Client Registration and Completing a Client Profile
Registration verification and using Client Profile tabs.

Click here for the training manual.

Common Client Data Entry
Opening, re-opening, and closing client records, and required documents.

Click here for the training manual.

Eligibility Assessment
Creating an Eligibility Assessment, used to determine program eligibility prior to any services being provided and funded.

Click here for the training manual.

Referrals - In Network Service and Out of Network
Creating, submitting, acknowledging, and approving In Network Service Referrals; and creating Out of Network Referrals.

Click here for the training manual.

Medical Case Management Program
Set your Current Reporting Scope; Opening Existing Clients to your Service Category; Re-Opening Existing Clients to Your Service Category; and Case Management Summary View.

Click here for the training manual.

Navigating Provide® Enterprise
Logging in, passwords, status bars, and file menus.

Click here for the training manual.

Test and Treat
Test and Treat summary, assessment, and enrollment.

Click here for the training manual.

Supervisor Related Functions
MCM Late Entry Override, and Vendors.

Click here for the training manual.

Acuity Assessment
The Acuity Assessment is designed to capture the acuity level of the client and determine the level of case management the client needs.

Click here for the training manual.

Setting Your PE Security Questions
In order to use the built-in password reset feature, it is necessary to set your own Security Questions that the system will ask you when you need to have your password reset.

Click here for the training manual.

Self-Attestation Eligibility Assessment in Provide
Training and user guide on eligibility assessments and determining eligibility for self-attestation.

Click here for the training manual.

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Service Delivery Manual and Required Forms

Ryan White Part A/MAI Service Delivery Manual and Standards

The current Ryan White Part A/MAI Service Delivery Manual and standards are available on the Miami-Dade County Office of Management and Budget-Grants Coordination (OMB) website*.

Click here* to be directed to the OMB website and then scroll down to the Service Delivery Guidelines section.  This section includes the most current descriptions, rules, and guidance related to the delivery of services to clients in the local Ryan White Part A/Minority AIDS Initiative (MAI) Program.

Letters of Medical Necessity and other forms for Medical Case Managers can be found below.  This is not a comprehensive list of all required or available forms.  Medical Case Managers should visit the OMB website* or contact your contract manager with questions or to obtain other required forms.

Letters of Medical Necessity and Other Forms for Medical Case Managers

Letters of Medical Necessity and other forms for Medical Case Managers can be found below.  This is not a comprehensive list of all required or available letters or forms.  Medical Case Managers should visit the OMB website* or contact your contract manager with questions or to obtain other required forms.

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MCM Training Resources

 

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Southeast AIDS Education and Training Center (SE AETC)
  • May 27, 2025: HIV Perinatal Prevention Webinar Series Session 2: Strategies for Reducing Perinatal Transmission of HIV & STIs (Online) – 12:00pm EDT – MidAtlantic AETC
  • May 27, 2025: Case Management Community of Practice Monthly Webinar: Case Management in Pediatric HIV Care (Online) – MidAtlantic AETC
  • May 27, 2025: Essentials of HIV-Integrated Care: STIs (Online) – New England AETC
  • May 28, 2025: Tobacco Cessation (Online) – Southeast AETC
  • May 28, 2025: CROI 2025: What Happened in HIV treatment, and things you need to know! (Online) – MidAtlantic AETC
  • May 29, 2025: Understanding the Basics of HIV FH Series (Online) – MidAtlantic AETC
  • May 29, 2025: CT Statewide Grand Rounds: Polypharmacy & Long-Acting Injectables (Online) – New England AETC
  • May 29, 2025: Understanding the Basics of HIV (FH Series) (Online) – MidAtlantic AETC
  • May 29, 2025: Prevention and Treatment of HIV in Adolescents and Youth (Online) – MidAtlantic AETC

Click here for the SE AETC website.

Access, Care, and Engagement Technical Assistance (ACE TA) Center

The ACE TA Center builds the capacity of the Ryan White HIV/AIDS Program (RWHAP) community to navigate the changing health care landscape and help people with HIV to access and use their health coverage to improve health outcomes. Many RWHAP clients are eligible for health coverage options, including Medicare, Medicaid, and Marketplace plans. The ACE TA Center provides practical tools and resources to support engagement, education, enrollment, and renewal activities.

Upcoming Medicare and Medicare-Medicaid Dual Eligibility Webinar Series: The ACE TA Center will host three webinars covering Medicare and Medicare-Medicaid dual eligibility for RWHAP clients. The webinars will feature our core Medicare and dual eligibility content delivered in previous ACE webinars, as well as new and updated information. They are intended for HIV program staff who enroll and help clients access coverage through Medicare and Medicaid.

  • May 28: The Basics of Medicare Eligibility for RWHAP Clients – Register Now
  • June 11: Medicare Enrollment and Coverage for RWHAP Clients –  Register Now
  • June 25: Medicare-Medicaid Dual Eligibility for RWHAP Clients – Register Now

Click here for the ACE TA Center website.

Groupware Technologies - Provide Enterprise Miami

Groupware Technologies has created a website to be used by Miami-Dade Provide Enterprise Part A funded users to view training sessions.

Click here to access the following training sessions:

  • Basic Navigation and Client Profile Management.
  • Contract Management
  • County Specific Functions
  • Eligibility Assessments
  • Eligibility Assessments – Self Attestation
  • Group Session Documentation for Mental Health and Substance Abuse Providers
  • In-Network and Out of Network Referrals
  • Outcomes Reporting
  • Service Documentation and Review for Outpatient Ambulatory Health Services and AIDS Pharmaceutical Assistance Providers
  • Supplemental Documentation for Outpatient Ambulatory Health Service Providers
  • Service Documentation for Outreach and Case Management Providers
  • Supplemental Documentation for Medical Case Management Providers
  • Service Documentation for Support Services Providers
  • Service Documentation for Substance Abuse Residential Providers
  • Service Documentation Webex Review July 2020
  • Supervisor Related Functions
  • Test and Treat Provider Documentation

Click here for the Provide Enterprise® by Groupware Technologies page on AIDSNET.org.


MCM Q&A

Please use the form below to submit questions regarding Miami-Dade County Ryan White Program Medical Case Management.

Under construction! Do not submit questions!

RWP Medical Case Manager Question & Answer Portal

3 + 4 =

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Find it on AIDSNET

* This page includes links to Ryan White Program and non-Ryan White Program funded services. Please contact your Medical Case Manager with questions about Ryan White Program eligibility.  By clicking links marked by an asterisk (*), you acknowledge you are leaving AIDSNET.org. We are not responsible for the content on these web sites.

Stay Connected!

 

 

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under the grant number H89HA00005, CFDA #93.914 – HIV Emergency Relief Project Grants, as part of a Fiscal Year 2024 award totaling $27,411,326 as of May 23, 2024, with 0% financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement by, HRSA, HHS or the U.S. government.

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